Terms and Conditions

INTRODUCTION

These Terms cover anyone who purchases a cinema or event ticket and everyone who visits Campbeltown Picture House whether or not they have purchased a ticket or items from the cafe, bar or kiosk.

Nothing herein affects your statutory rights as a consumer

GENERAL

Mobile phones must be switched off before you enter the auditorium. It is not permitted for anyone to use their phones once inside the auditorium. This includes usage of any device which emits light or sound.

All visitors must adhere to any health and safety procedures communicated by instructions from staff or shown on signage.

Late admission to films or events is not generally permitted.  Managers will use their discretion depending on the circumstance but it should not be assumed that admission will be permitted. Refunds will not be issued in these circumstances.

Refunds can be obtained up until 15 minutes before the advertised start time of the screening or event.  They must be obtained in person.  We are unable to issue refunds remotely no matter through which channel the original booking was made.

It is a serious criminal offence to copy or attempt to copy any film or presentation exhibited in the cinema.  A conviction carries an unlimited fine and up to ten years imprisonment. Cameras and/or recording equipment is not permitted in the auditoria. This includes wearable technology capable of making a recording.

We endeavour to ensure that the programme we advertise is accurate.  There are certain circumstances when deviations or cancellations can occur.  In these circumstances our liability to you is a full refund of any tickets purchased. We are only able to take responsibility for information under our direct control and therefore do not take responsibility for information provided by third parties.

Customers taking advantage of concessionary priced tickets should be prepared to show proof of status at any time, not just at time of purchase.

Smoking is not allowed anywhere within the building.  E-cigarettes are also not permitted as they are distracting within the cinema and could be detected by the fire alarm system.

You must comply with the conditions of our Cinema Licence and Premises Licence as notified to you by signage or staff members.

Excepting registered Service Dogs, no animals are permitted into the auditoria.  Well behaved dogs are welcome in the cafe but we ask owners to be responsible and remove them if they cause disruption or distress to other customers.

 

AGE RESTRICTIONS

Entry to films and events is restricted by the classification given to us by either the British Board of Film Classification or Argyll & Bute Council.  We are required, by law, to refuse admission to anyone who cannot prove that they are of the necessary minimum age.

U and PG – Any age of person can be admitted

12A – Children under the age of 12 can only be admitted if they are accompanied by an adult (i.e. someone over the age of 18)

15 – Nobody under the age of 15 can be admitted

18 – Nobody under the age of 18 can be admitted

Children under the age of 5 must be accompanied by an adult at all times.

Children under the age of 12 must be accompanied by an adult to enter the building after 9pm (but are permitted to continue unaccompanied on site if they are watching a film which started before that time).

Carers with babies are encouraged to attend the ‘Carers and Babies’ screenings in order to see films aimed at adults.  Babes in arms are permitted in screenings that are clearly aimed at a family audience and classified as U, PG or 12A providing they are sitting on a lap for the entire screening (i.e. not taking up a seat or in a buggy which will not be permitted in the auditorium except during ‘Carers and Babies’ screenings) and they are removed from the screening should they cause a disturbance to other customers.   Babies are not permitted in Live Event or Encore Event screenings.

Babies under the age of two are free of charge.  Everyone else must purchase a ticket.

We reserve the right to ask for appropriate photographic ID proof of age if you are going to a 12A, 15 or 18 rated film or purchasing or consuming alcohol.  Anyone with a ticket for an age restricted film who cannot prove they are of appropriate age will be either refused admission or asked to leave.  Refunds are not available in this circumstance.

If you buy a ticket before the classification is known, or the classification changes and you are subsequently not permitted entry due to the classification, we will issue a full refund.

FOOD & DRINK

Only food or drink purchased on site may be consumed within the building.

Our Premises Licence states that no alcoholic drinks may be brought into the cinema building and our visitors are required to abide by this.

REFUSAL OF ADMISSION

We reserve the right to refuse admission or require you to leave the premises if any of the terms herewith are breached or if you behave in an anti-social or threatening manner, put the safety of our customers, staff or property at risk or bring a camera or recording equipment into the cinema.  Campbeltown Picture House is on private property and therefore we are within our legal rights to refuse admission to the site, or ask someone to leave, without explanation.

WEBSITE AND ONLINE PURCHASES

Use of the website means you agree to abide by the terms set out.  If you do not wish to be bound by these terms you must leave the website immediately, or not access it at all.

The website is provided free of charge.  Every effort is made to ensure it is a reliable and accurate source of information but this is not guaranteed.  We reserve the right to modify or discontinue any or all areas of the website without notice or liability.

The content of the website is protected by world copyright laws and is either owned by or licensed to us.  No content on our website may be copied or reproduced without permission.

The website may contain links to other sites whose content is not controlled or vouched for by us. The fact that we provide a link to another site does not constitute an endorsement of that site or their associates.

Tickets booked through the website must be paid for immediately.  It is only when the payment has successfully gone through that your tickets have been booked.

A confirmation of your booking will be displayed on screen and also e-mailed to you.  It is strongly recommended that you await confirmation of this email before closing the confirmation page on your browser.

In the case of tickets being, in error, offered at a lower or higher price online than at the Box Office we reserve the right to refund the tickets and re-issue them at the correct price.

In order to collect your online purchases you must bring the card that you used to pay for the transaction along with any proof of age or concession that may be required.

Any Supporter scheme discounts must be entered into the website at the time of booking.  It is not possible to swap tickets for discounted prices after they have been purchased (if it is more than 15 minutes before the beginning of the film a refund and re-purchase of the tickets is possible).

Any booking fee issued is non-refundable and the manager on duty is unable to over-ride this.